Things To Consider When Looking For A Business Phone System
Factors needs to be considered when you are looking for a business phone system. The basis of these factors will depend on the business that you have and the volume of calls that you are receiving. Your needs will be provided as there are various systems that are available in the market today. No matter what kind if system you will be picking, you must make sure that it will be able to provide the needs that you have.
The basic functions that you should look for in a business phone system is what we will be talking about next.
The very first basic function that a business phone system should have is voice mail. The moment that the business will not be able to answer a phone call from the client, it is a must that they will have the ability to leave a message. By doing so, your customers will have a pleasant experience especially if it is their first time to call your business. You may get the phones that have a built-in voice mail on it or you can also install an external device to get the feature.
Another thing that would also give your clients a pleasant experience is feature called as music on hold. A better way to treat your clients while they are on hold is by providing music for them to listen to. The music that is used for your advertising can also be utilized here. A recording that is connected to the phone system is what makes this works.
In your business phone system, you should make sure that it has a conference call. At one time, you will be able to connect to multiple callers. With just one call, you will now be able to have a discussion with multiple callers.
Your business phone system should also have trunking. The incoming lines can be configured from your local company by using this feature. For this feature to work, it is a must that you will use the T-1’s which are configured to the phone system as a trunk group. You will be basing your configuration to the volume of calls that you are receiving. The bugger your business is, the more complex the configuration will be.
An auto attendant is another feature that your business phone system must have. It is the auto attendant that directs the call depending on the preference if the caller. The person that they are trying to each is the basis for this function to work. The phone call will automatically routes the call once if the extension is configured to the phone system.
All of these features are basic and should be available in your business phone system.